Known Issues in Switchvox 6.1 - 6.3.4.1

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This document current as of 1/13/2017.

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          Version 6.3.4.1          

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At this time, no issues are known to have been introduced in this build. Note that prior issues not identified as Resolved below are expected to persist in this version.

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          Version 6.3.4          

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At this time, no issues are known to have been introduced in this build. Note that prior issues not identified as Resolved below are expected to persist in this version.

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          Version 6.3.3          

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At this time, no issues are known to have been introduced in this build. Note that prior issues not identified as Resolved below are expected to persist in this version.

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          Version 6.3.2          

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Title: Assisted transfer to external number from queue causes queue member to stay busy

DEV Case ID: SWVX-10957

Issue Summary:
Queue members are unable to answer queue calls following a warm transfer to an external number. The queue call's transfer to an external numbers results in the queue member being labeled as busy until the transferred call is terminated. The queue member is still able to answer direct calls, but unable to receive calls from the queue.

First Reported: 9/21/2016

Resolved in Version:
 6.3.3 (82427) 

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          Version 6.3.1          

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Title: Calls redirected out over PRI via IVR may be rejected by select providers

DEV Case ID: SWVX-10926, SWVX-10966

Issue Summary: Calls redirected out over PRI via IVR may be rejected by select providers due to a "Redirecting Number - Unknown Number Plan" error.
This is due to both legs of the hairpin redirect being external, select providers expecting to see a provider-assigned number on the request, and broader changes to the way send_to_external_num worked resulting in a behavior change with unintended consequences for this scenario. A temporary workaround for this issue is to use a Digium Phone's Forward feature. Please note that this relates to the bug detailed immediately below, but is resolved separately.

First Reported: 9/23/2016

Resolved in Version:
 6.3.4 (83002) 
 
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Title: Calls redirected out over PRI via personal call rule may be rejected by select providers

DEV Case ID: SWVX-11120

Issue Summary: Calls redirected out over PRI using a personal call rule (Ring-all or Cascade) may be rejected by select providers due to a "Redirecting Number - Unknown Number Plan" error.
This is due to both legs of the hairpin redirect being external, select providers expecting to see a provider-assigned number on the request, and broader changes to the way send_to_external_num worked resulting in a behavior change with unintended consequences for this scenario. A temporary workaround for this issue is to use a Digium Phone's Forward feature. Please note that this relates to the bug detailed immediately above, but is resolved separately.

Note: Some aspects of this issue were resolved in version 6.3.3. However some providers still continue to reject these calls and a complete resolution is expected in version 6.3.4

First Reported: 9/21/2016

Resolved in Version:
 6.3.4 (83002) 
 
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Title: New Global Variables cannot be correctly saved

DEV Case ID: SWVX-10913

Issue Summary: Global Variables created subsequent to the update to 6.3.1 are not saved in IVR actions and cannot be used at later points in the routine.


First Reported: 9/12/2016

Resolved in Version:
 6.3.3 (82427) 
 
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          Version 6.3            

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Title: Unable to make internal or outgoing calls in 6.3

DEV Case ID: SWVX-10748

Issue Summary: Following the update to 6.3 certain assisted-transfer behavior can lead to an issue of Switchvox being unable to process outgoing or internal extension to extension calls. 
Performing a software reboot will temporarily resolve the issue, but it may reoccur over time. Update to 6.3.1 is required to fully resolve.

First Reported: 8/9/2016

Resolved in Version:
 6.3.1 (81673) 

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          Version 6.2.1          

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At this time, no issues are known to have been introduced in this build. Note that prior issues not identified as Resolved below are expected to persist in this version.

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          Version 6.2          

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Title:  SIP Provider may Reject External-Incoming Call Sent Outside of Switchvox due to Caller ID

DEV Case ID: SWVX-10473

Issue Summary: As part of Caller ID handling improvements made in 6.2, the option to disable "Attempt to preserve Caller ID" from personal extension Call Rules had been removed. Consequently, a small number of SIP Providers may reject external-incoming calls being sent back outside of Switchvox with the original external-incoming caller ID preserved. Note: A list of all providers possibly affected is not available. If you experience this issue, please contact Digium Technical Support to document provider information and receive limited production release of 6.2.1 which includes this fix.

First Reported: 6/15/2016

Resolved in Version:  6.2.1 (80665) 

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Title:  Switchboard Fails to Load when Displaying Names with Select Diacritical Symbols

DEV Case ID: SWVX-10456

Issue Summary: Switchboard may fail to load, or constantly reload with error "Lost Connection", when attempting to display contact names which contain select diacritical symbols.

First Reported: 6/9/2016

Resolved in Version:  6.2.1 (80665) 

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Title:  Voicemail Displays Extension Number as Caller ID when User Presses "Send to VM"

DEV Case ID: SWVX-10385

Issue Summary: When a call is sent to voicemail, the VM message will show as a call from the user's own extension when viewed in the VM app, during screen, and when answering from VM screen.

First Reported: 5/31/2016

Resolved in Version:  6.2.1 (80665) 
 
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          Version 6.1.2          

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Title: Queue Call Intermittently Stuck, Queue No Longer Passes Calls to Members

DEV Case ID: SWVX-10181, SWVX-10250, SWVX-10321

Issue Summary: When transferring a call between queues, in certain circumstances the call will get stuck in the receiving queue. It may be reported as in the queue according to call logs, but does not appear in queue widgets. This situation causes calls on the queue to no longer be passed to the queue members, now waiting behind the stuck call.

First Reported: 5/10/2016

Resolved in Version:  6.2 (80424) 
 
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Title: Call Drops During Call Cascade When Cascaded Call is Answered But Not Acknowledged

DEV Case ID: SWVX-10178

Issue Summary: When using a call cascade rule with acknowledge call turned on followed by a send to voicemail call rule, if the call is not acknowledged by pressing 1, call drops rather than following send to voicemail rule.

First Reported: 4/29/2016

Resolved in Version:  6.2 (80424) 
 
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Title: Blind Transfer Does Not Function Properly After a Call is Forwarded

DEV Case ID: SWVX-10153

Issue Summary: When a call is forwarded to another extension, that extension will intermittently not be able to blind transfer the call.

First Reported: 4/27/2016

Resolved in Version:  6.2 (80424) 

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Title: Unable to Hold Calls Using Switchboard 'My Calls' Widget If Call Was Previously Held and Resumed 

DEV Case ID: SWVX-10175

Issue Summary: When using the Switchboard - My Calls widget, if you hold a call then resume the call, then the 'hold' option is no longer available and you're unable to use it again for that call.

First Reported: 4/29/2016

Resolved in Version:  6.2 (80424) 
 
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Title: Unable to Remotely Log Queue Members into Queue via IVR 

DEV Case ID: SWVX-10374

Issue Summary: When using an Agent Login remotely via IVR, the queue member will be logged in, but queue calls will not ring the SIP extension as expected.

First Reported: 5/27/2016

Resolved in Version:  6.3.1 (81673) 
 
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          Version 6.1.1.1         

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Title: Non-English Language Sound Pack Missing Sounds 

DEV Case IDSWVX-9943, SWVX-10027

Issue Summary: English sounds will play in certain menus in place of the selected language.

First Reported: 3/29/2016

Resolved in Version:  6.3.4 (83002) 
 
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Title: Inbound Calls Without CID Display Local IP Address of the PBX or Queue Name as CID 

DEV Case IDSWVX-10066

Issue Summary: Inbound calls that do not have a caller ID name or number the phone display will display the local IP address of the PBX, such as 'Private/192.168.1.2' or '200|Queue:Sales'.

First Reported: 4/15/2016

Resolved in Version:  6.2 (80424) 
 
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          Version 6.1.1         

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Title: Some Polycom phone models will beep forever after a VM is received

DEV Case IDSWVX-9808

Issue Summary: Some specific models of Polycom phones will endlessly beep when a new VM is received, will beep once about every 60 seconds. With certain models, beeping will stop once the user has listened to the voicemail. Other models, depending on firmware, will continue to experience beeping indefinitely.

First Reported: 3/22/2016

Resolved in Version:  6.2 (80424) 

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Title: Custom Music On Hold Files Will Not Upload

DEV Case ID: SWVX-9972, SWVX-9978

Issue Summary: When attempting to upload custom Music On Hold files, the UI will idle at an "uploading" message indefinitely.

First Reported: 4/1/2016

Resolved in Version:  6.2 (80424) 
 
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          Version 6.1         

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Title: SIP Carriers' Varied Expectations for Route Header and Proxy Host Values

DEV Case ID: SWVX-9776, SWVX-9798

Issue Summary: Switchvox 6.1 makes use of new Asterisk 13 features, which includes enhanced pjsip functionality. Due to this change, additional headers are now communicated to SIP providers, which may require a configuration change, depending on your provider's requirements. Prior to version 6.1.1.1, certain configurations required by select SIP providers could not be accomplished through the UI.

First Reported: at release

Resolved in Version:  6.1.1.1 (78787) 
 
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Title: PRI/BRI Debug Fails to Start

DEV Case ID: SWVX-9827

Issue Summary: Unable to initiate Advanced Debugging -> PRI/BRI Debug; however, Packet Capture and ACLI capture work as expected.

First Reported: 3/15/2016

Resolved in Version:  6.1.2 (79112) 
 
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Title: Calls Transferred to VM Via Queue Do Not Go Straight to VM 

DEV Case IDSWVX-9693

Issue Summary: When a call is transferred to an extension's VM via Queue On Transfer or BLF, the call will ring and not reach the voicemail box.

First Reported: at release

Resolved in Version:  6.1.2 (79112) 
 
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Title: Contacts and Tags Widget Does Not Sort by Last Name 

DEV Case IDSWVX-9769

Issue Summary: When creating or editing a widget for Contacts and Tags, you are unable to perform the expected sort by last name when selected.

First Reported: 3/4/2016

Resolved in Version:  6.2.1 (80665) 
 
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Title: Queue Strategies Can Cause Calls to be Stuck in a Queue

DEV Case IDSWVX-9488

Issue Summary: The ringing strategies Least Recently Answered and Fewest Answered are supposed to ring queue members in strategy order, not continue ringing the one queue member with the absolute least or absolute fewest.

First Reported: at release

Resolved in Version:  6.1.1 (78597) 
 
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Title: Second Call to a Rapid Dial Contact Makes Status Incorrect

DEV Case IDSWVX-9577

Issue Summary: If a contact on your phone's rapid dial is on the phone, that person shows as busy (the rapid dial key lights green). But if that person gets a second call, the phone will incorrectly show as idle.

First Reported: at release

Resolved in Version:  6.1.1 (78597) 
 
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Title: Queue Calls Maintained Over Cascade Call Rule

DEV Case IDSWVX-9532

Issue Summary: If a queue member's personal call rules cascade queue calls out to a different number, Switchvox should still consider the call as coming from the queue. (This should not be true if a Forwarding call rule is used.) This is not functioning as intended in version 6.1.

First Reported: at release

Resolved in Version:  6.1.1 (78597) 
 
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