Can I use Switchvox in a Virtualized Environment?

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Answer

General

How do I buy Switchvox for a virtualized environment?

Switchvox is fully supported to run on VMware with the latest Switchvox OVF image. Simply purchase a Switchvox Software Registration Code and the appropriate number of Users for your system. Upon purchasing the Switchvox Software you will receive a link to download the VMware OVF image to get started.

What is the Switchvox Virtual Disk Image?

Choose a disk image with an appropriate amount of disk space allocated. The image lets you easily install Switchvox with VMware, and includes tools for fine-tuning your Switchvox instance.

Can I switch from a Switchvox Appliance to Switchvox Virtual?

Yes, but your Platinum Switchvox Subscriptions must be current to access the latest VMware OVF. (The legacy Gold support-level, or Titanium support-level, also includes access to the VMware OVF. The Silver support-level must upgrade, to access the VMware OVF.)

If there are telephony cards used in the Switchvox appliance, those services will need to be managed with a gateway. In such a scenario, Switchvox needs to have a SIP provider defined for the gateway. See Digium's VoIP Gateways.

What if I have Silver Subscriptions, or expired Subscriptions, and I want to use Switchvox in a virtualized environment?

You must renew your Subscriptions to access the latest VMware OVF. Use the Subscriptions Wizard to determine the options available for your Registration Code.

How do I access the latest VMware OVF for Switchvox?

Contact your Digium representative, or open a Digium Technical Support case and include your Registration Code, to obtain a download link.

What if I am already running Switchvox in a VMware environment, what should I do?

The following are the best practices for moving to an officially supported version of Switchvox in a VMware environment:
  1. Update Switchvox to the latest version of the software (following the Best Practices for Updating Switchvox).
  2. Obtain the virtual image with the appropriate disk space allocated, and install Switchvox in the VMware environment using the virtual image.
  3. Apply the backup file created in step 1 to the Switchvox installed with the virtual image. 

What version of VMware is supported?

vSphere 5.5 and above.

Which OS is supported?

Only 32bit OS is supported for Switchvox on VMware.

If I am already running a virtualized environment, is there a reason I should buy an appliance?

No. For a customer who is already managing their business in a virtualized environment, we recommend putting Switchvox in the virtualized environment instead of on a Switchvox Appliance. 

Image

What format is the Virtual image?

Open Virtual Format (OVF). Earlier versions of the virtual image were in Open Virtual Application.

What is included in the Virtual image?

The Virtual image includes Switchvox and the VMware Tools.

What images are available to download?

There are multiple images available, but the only difference among them is the disk space that is specified. For reference: a one-minute audio file is ~1 megabyte. Switchvox will need space for voicemail greetings, voicemail messages and fax files, and any sound files you have uploaded to Music on Hold or Sound Manager. Apart from audio files, Switchvox will also need space for call logs.
  • 20 GB
  • 100 GB
  • 500 GB

Resources

What resource must I increase to allow for more extensions and concurrent calls and recordings?

Extensions: CPU and Memory
Concurrent calls and recordings: CPU, assuming Disk IO is sufficient

What is the maximum number of cores I can allocate?

A maximum has not been defined at this time.

Administration

How do I set up snapshots with VMware?

An admin can manually make a snapshot of a VM by right clicking on the Machine and selecting snapshot. There are APIs and scripts to make automated snapshots.

How do I set up failover with VMware?

To set up failover, a High Availability cluster must be configured in vSphere. See How to Configure VMware High Availability (VMHA).